Developer Support Center
How can we help you?
Need help integrating Drayroute APIs or facing a technical issue? Submit a ticket below or explore our help channels.
Submit a Technical Issue
Our support team will review your ticket and notify your dashboard.
Community Discord & Slack
Connect directly with fellow logistics developers and Drayroute core engineers.
Technical Email Support
Guaranteed 24-hour response time for Pro & Free tier developer inquiries.
Enterprise 24/7 Phone SLA
Dedicated account manager and immediate hotline escalation for Enterprise plans.
Frequently Asked Support Questions
How fast is API ticket resolution?
Enterprise subscribers receive guaranteed < 15 minute first-response SLAs. Pro tier accounts receive responses within 4 hours.
Where can I check real-time service disruptions?
Our global system status page is updated automatically every minute at /status.
Do you offer custom routing engine integration help?
Yes! Our solutions engineering team provides onboarding code reviews and architecture consulting for Enterprise customers.